OUR RESPONSE TO COVID-19

Wiseberry has as its core value to take care of people, thus our motto ‘different in the way we care’. In the face of this unprecedented challenge with the coronavirus, this value guides us more than ever before to respond compassionately and professionally as needed.

We would like to reassure you that we have the health and welfare of our staff, clients and communities as matters of upmost priorities. Whilst we are doing business slightly differently, the high quality service we endeavour to provide is being maintained as we have found ourselves to adjust our practices swiftly. Our offices are still open for business, although you will find they are doing business with more precautions, less direct contact and more virtual and online solutions. We would like to thank you for trusting us in these trying times as we do all we can to ensure the safety of all. 

We are also very grateful for all the front line workers currently working to contain this disease. Our healthcare and governmental workers ought to be recognised for their efforts and the challenges they are currently facing in these unprecedented times.

In the light of the Federal Government’s directives to control the spread of COVID-19, we would like to share with you what we have currently implemented to keep the welfare and safety of all as priorities. We are committed to do our part in minimising contamination whilst continuing to service our valued clients the best way we can.

The good news is that we are all still working!

Contacting us

You may find that whilst many of our offices are currently closed as our agents have moved to safer working environments to practise social distancing, they are all still contactable via methods such as phone, email, online messaging services such as WhatsApp, website and social media. Please do not hesitate to contact us should you wish to sell, buy, rent or simply would like to discuss the state of the market.

Selling your home

If you would like to know how much your home is worth, you can still contact us!

You can still sell your home or investment property in these changed times. All main methods of sale remain available, even auction sales, although auctions are now only conducted virtually. Rest assured that this is not new; live streaming auctions has already been done for some time in the past.

You can obtain a property appraisal either by private appointment with one of our agents, or virtually using video applications and software. With private appointments, our agents will respect the social distancing measures and hygiene protocols. Agents will also run through a series of questions designed to ensure we do what we can to help control the spread of coronavirus.

While open homes are now prohibited, your local Wiseberry agent can run home inspections in different ways, such as live viewings using technology such as Zoom or Skype, pre-recorded videos, virtual tours and one on one private appointments. Similarly, social distancing, hygiene and questioning practices will be followed with private inspections.

Wiseberry agents use the latest real estate marketing technology and now more than ever before are we able to showcase what we do best digitally. You can rest assured that your marketing campaign will be in good hands and effective.

There are also solutions for documents to be signed digitally which our agents can share with you as necessary.

Buying your home

The market is still very active and with the low interest rates available, buyers are in a good place to be making a move.

As many of us are now working remotely and spending more time at home, this is as good a time as ever to go shopping online for a home. Indeed, buyers will find more digital real estate campaigns than ever before, including virtual tours, 3D floor plans, videos and images, available to them at their fingertips 24/7.

We encourage all buyers to reach out and contact one of our agents for any of their property needs and wants. Whilst we no longer conduct open homes, our agents can run home inspections in different ways, including live viewings, videos, virtual tours and one on one private inspections. With private appointments, our agents will respect the social distancing measures and hygiene protocols. Agents will also run through a series of questions designed to ensure we do what we can to help control the spread of coronavirus.

When ready to make an offer, buyers can find comfort in knowing that this is done exactly the same way it was done before. The process of actually purchasing a property does not change. Buyers also still need to seek professional independent advice and carry out all necessary checks, including sourcing pest and building reports.

Renting a property

You can still look for a rental property during the coronavirus pandemic.

Whilst we no longer conduct open homes, our agents can run home inspections in different ways, including live viewings, videos, virtual tours and one on one private inspections. With private appointments, our agents will respect the social distancing measures and hygiene protocols.

Agents will also run through a series of questions designed to ensure we do what we can to help control the spread of coronavirus.

If you are currently renting, please note that routine rental inspections can still take place virtually.

Tenants who have experienced changes in circumstances due to the coronavirus and are finding it difficult to meet rental payments should contact their property manager. The government has put in place various subsidies to help people through this crisis. There is also a six months moratorium on evictions for those faced with hardship due to COVID-19.

Whatever your real estate needs may be, rest assured that we are still open for business and will do all that we can, with the greatest care to assist you in these different times.

Wishing you good health and safety!

Date of publication: 9th April 2020

Disclaimer: All content is provided for informational and guidance purposes only. It is not intended to be a substitute for professional, legal, financial, medical and welfare advices and should not be relied on as business, legal, professional, financial, health or personal advices. We strongly recommend that you seek appropriate advices as your needs may be. Whilst every effort is made to ensure the true and correctness of the information as at the date of publication, changes in circumstances, including new Federal and State Government announcements, after the time of publication may affect the accuracy, currency or correctness of the information provided on this website. Wiseberry will accept no liability or responsibility to any person or as a consequence of any reliance upon the information, including but not limited to currency, accuracy and completeness, contained in this website.